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TermsOfUse
ServiceConditions
PaymentConditions

Terms of Use

Service Conditions

The service

We provide full inclusive servers for easy non-stop live streaming.

Every plan includes access to 24LIVELY Portal with simple stream controls. No other access to purchased servers is provided.

Service availability

The service availability is 99,5%. There are monthly planned maintenance windows.

Service period

The service is provided from the order date until cancelled. The service can be cancelled at any time.

When the payment for the next period is not fulfilled, the service is stopped and server terminated.

Service support

Help with any issues can be found in our Help, the FAQ page, by contacting info@24lively.com or on our Discord server.

Service is provided in English language only.

Notifications

After order is processed, customer will receive a confirmation of their payment from 24LIVELY via e-mail.
Login credentials are sent only once, after first purchase within 24 hours.
Upload of files and filling necessary information is needed for a purchased server to live stream.

Stream Content

Use of any content breaching rules of supported streaming platforms is prohibited.

For more information please refer to the 24LIVELY Legal Conditions.

Not included in the service

The stability and availability of the stream is subject of delivery of the respective platforms, these services are not provided and guaranteed by 24LIVELY.

Payment Conditions

 

Plan ordering

Services can be paid only by PayPal and Credit/Debit Cards currently.

The paid period starts at the order date and lasts for 1 month (e.g. from Sep 10th to Oct 10th).

Plan cancellation

The plan may be cancelled at any time on our site.

After cancellation the service will continue until end of paid period.

Refund

Refunds are offered only to customers with severe unavailability of their server and only after prior notice by 24LIVELY.

Use of PayPal dispute system may result in discontinuation of services and ineligibility for any refunds.

Discount

Discounts are applied to yearly subscriptions.

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